Help Center

Need Answers?
FInd them here!

If you have any questions or you cannot find the answer you are looking form reach us at and we will reach out to you.
Below are the answers to some of the most frequently answered questions.

Airtel TV+ is an ‘all in One App’ streaming service that allows Airtel customers to watch live TV, plus a wide variety of TV shows, movies, documentaries and more. It has both freemium (selected content list) and premium (exclusive content list) subscription policy to cater a diverse audience pool with various taste and preferences.

Airtel TV+ Premium is the exclusive segment of Airtel TV+ for Airtel Users only. Airtel TV+ Premium offers popular Live TV channels, Latest Movies, and Airtel TV+ Exclusive Originals. These contents are only accessible with an active Airtel SIM & an active subscription or data pack purchase.

Anyone can enjoy the service through subscription on Web at or on Airtel TV+ app by downloading it from Google Playstore or from Apple App Store. An active Airtel SIM is required for all content, and premium content requires an additional subscription or Airtel TV+ specific data pack purchase.

Anyone who has an active Airtel connection and has access to a computer or mobile phone is eligible for Airtel TV+.

The Airtel TV+ Android application is currently available on Android Devices and iPhones and Airtel TV+ website can be used from any mobile or desktop based browser.

Airtel TV+ offers its users popular local & international Live TV experience with a rich collection of the latest movies, dramas, and serials.

Logging in to Airtel TV+ and subscribing to a plan will enable access to all the eligible Airtel TV+ content. It also helps to detect if the user is eligible to watch Airtel TV+ Exclusive contents.

No, free content is available on the Airtel TV+ platform, but you need to subscribe to one of the available plans to watch premium Airtel TV+ content.

Upon successful subscription you will get unlimited access to Airtel TV+ content during the subscription period.

Airtel TV+ Exclusive and Subscription are available inside Bangladesh only.

The subscription charge will depend on your selected plan. There are multiple plans available for your convenience. Each subscription has a different charge/price tag related to it which is mentioned in the description.

If you are logged in successfully, you will be prompted to pay for a subscription if you try to access premium content. Follow these instructions.

Step 1: Select your desired subscription plan for the options

Step 2: Select/deselect auto renewal option from the plan detail section

Step 3: Complete the payment by providing necessary information

Auto renewal is an option to automatically renew your selected plan at the end of every cycle. You can select or deselect this option during the subscription process or anytime from the Profile Page.

If for some reason you are logged out, simply open the application with the SIM card you have used previously, and you will be logged back in.

You can unsubscribe anytime from your Profile page. You will no longer have an active subscription after the current subscription period end. You can subscribe again following the process described above.

The EPG (Electronic Program Guide) can be found to the right of the video player on the web and below the video player in the app.

EPG is subject to change without any prior notice from the channel authority and accuracy of it entirely depends on the program scheduling of the channel.

Please check your internet connection. You can also send a screenshot to clarify the issue to

For queries and complaints, please mail to

Yes. Airtel TV+ Live TV app can be downloaded from Apple Store or Google Play Store.

Yes. Airtel TV+ Live TV app can be downloaded from Apple Store or Google Play Store.

Currently this feature is supported on selected devices. To check for availability, look for the chromecast icon at the top right corner of the video.

The catch-up feature allows you to play back any TV show, as long as it is available from the channel you are watching. You can use this feature from the channel’s EPG (Electronic Program Guide). After going to your desired TV channel, go to the channel EPG. Look for the show you want to watch and click on the replay icon. Note: Catch up feature is available on selected channels only.

Sometimes it takes time to fetch the record and display your desired catch-up show. If you see this happening, please wait till Airtel TV+ finishes loading the recorded version.

Currently Airtel TV+ supports only mobile data and top-up for subscriptions.

Airtel TV+ only charges for the mentioned subscription fee, which may include taxes.